IJECRM Call for Papers

International Journal of Electronic Customer Relationship Management  (IJECRM)
ISSN (Online): 1750-0672  -  ISSN (Print): 1750-0664   www.inderscience.com/ijecrm

Published in 4 issues per year  (View Subscription Price)

The aim of IJECRM is to provide an international forum and refereed reference in the field of electronic customer relationship management (ECRM). It also proposes and fosters discussion on the interaction, collaboration, partnership and cooperation between small and medium sized enterprises (SMEs) and larger enterprises in a customer relationship. More innovative analysis and better understanding of the complexity involved in a customer relationship are essential in today’s global businesses. Therefore, manuscripts offering theoretical, conceptual, and practical contributions for ECRM are encouraged.

   Objectives

Driven by rapidly changing business environments and more demanding consumers, many companies are searching for new ways to achieve and retain a competitive advantage via electronic customer relationship management (ECRM). The main objective of the IJECRM is to provide a platform for interaction between researchers and practitioners who are dealing with CRM. It also aims to explore solutions to common CRM problems, including how to maximise impact from CRM technology, which warehousing techniques are most effective, and how to create and manage both short- and long-term relationships.

   Readership

IJECRM provides a domain to assist professionals, academics, researchers, policy makers and practitioners, working in the field of electronic customer relationship management, CRM technology and software, solutions for CRM problems, demand chain management, supply chain management and technology management, to disseminate information and to learn from each other’s work.

   Contents

IJECRM publishes original papers, review papers, technical reports, case studies, conference reports, management reports, book reviews, notes, commentaries, and news. Special Issues devoted to important topics in electronic customer relationship management, CRM technology and software, solutions for CRM problems, demand chain management, supply chain management, and technology management, will occasionally be published.

   Subject Coverage

Topics suitable for IJECRM include but are not limited to:

• Electronic customer relationship management (ECRM)
• CRM strategy
• CRM marketing
• CRM technology and software
• Custom marketing
• Customer lifetime value
• Customer loyalty
• Customer satisfaction
• Consumer behaviour
• Customer databases
• Issues for implementing CRM systems
• Tools for capturing customer information
• Solutions for CRM problems
• Partner relationship management
• Managing and sharing customer data
• Business to business market (B2B)
• Business to consumer market (B2C)
• Enterprise resource planning (ERP)
• Supply chain dynamics and uncertainty
• Supplier relationship management (SRM)
• E-commerce customer relationships on the internet
• Supply chain management (SCM)
• Channel management
• Demand chain management (DCM)
• Strategic alliances and partnerships
• Sales management
• Manufacturing technology and systems
• Information technology and systems
• Supplier and distribution networks
• Performance measurement and performance indicators
• Research and modelling
• Logistics information systems
• International issues

   Specific Notes for Authors

Submitted papers should not have been previously published nor be currently under consideration for publication elsewhere

All papers are refereed through a double blind process. A guide for authors, sample copies and other relevant information for submitting papers are available on the Papers Submission section under Author Guidelines

To submit a paper, please go to Submission of Papers

This is our preferred route for submitting papers; please use it if at all possible. However, if you experience any problems submitting papers in this way, an alternative route is suggested below

As an alternative to using the Submission of Papers site, you may send THREE copies of each manuscript (in hard copy) or one copy in the form of an MS Word file attached to an e-mail (details of both formats in Author Guidelines) to Professor Bruce C.T. Ho, below, with an email copy only to:

Editor-in-Chief
IEL Editorial Office
E-mail: ijecrm@inderscience.com

Please include in your submission the title of the Journal

   Editors and Members of the Editorial Board

Editor(s) in Chief

Prof. Bruce C.T. Ho
National Chung Hsing University
Institute of Electronic Commerce
250, Kuokuang Road
Taichung 402
TAIWAN
bruceho@nchu.edu.tw

Associate Editor

Prof. Leo Tzong-Ru Lee
National Chung Hsing University
Department of Marketing
250, Kuokuang Road
Taichung 402
TAIWAN

Regional Editor Asia-Pacific

Prof. Michael S. H. Heng
Universitas 21 Global
UIC Building
5 Shenton Way
068808
SINGAPORE

Regional Editor Europe

Dr. Kim Hua Tan
Nottingham University
Business School
Jubilee Campus
Nottingham NG8 1BB
UK

Regional Editor Middle East

Prof. Sanjoy Bose
Zayed University
Faculty of Business Sciences
P.O. Box 4783
Abu Dhabi
UNITED ARAB EMIRATES

Regional Editor North America

Prof. Andrew Kusiak
University of Iowa
Department of Mechanical and Industrial Engineering
3131 Seamans Center
Iowa City, IA 52242
USA

Editorial Board Members

Prof. David Bennett
Professor of Technology Management & Deputy Head of School (External)
Aston University
Aston Business School
Aston Triangle
Birmingham B4 7ET
UK

Prof. Walter W.C. Chung
The Hong Kong Polytechnic University
Department of Industrial and Systems Engineering
Hung Hom
Kowloon
HONG KONG (CHINA)

Prof. Doug Davies
University of Canberra
School of Business and Government
Division of Business, Law and Information Sciences
Canberra ACT 2601
AUSTRALIA

Dr. P. D. Denton
WYKE Manager
The University of Huddersfield
West Yorkshire Centre for Knowledge Exchange
Brunswick Enterprise Centre
Huddersfield HD1 3DH
UK

Prof. P. Sunil Dharmapala
Sultan Qaboos University
College of Commerce & Economics
P O Box: 20
Al-Khod 123, Muscat
OMAN

Prof. Angappa Gunasekaran
University of Massachusetts – Dartmouth
Department of Management
Charlton College of Business
North Dartmouth, MA 02747-2300
USA

Prof. Sardar M. N. Islam
Victoria University
Division of Business and Law
City Flinders Campus
Melbourne, Vic. 8001
AUSTRALIA

Prof. Siau Ching Lenny Koh
University of Sheffield
Management School
9 Mappin Street
Sheffield S1 4DT
UK

Prof. Andy Koronios
Head
University of South Australia
School of Computer & Information Science
Division of Information Technology
Adelaide, South Australia 5001
AUSTRALIA

Prof. Jae Kyu Lee
Associate Dean of Faculty and Research
Singapore Management University
School of Information Systems
80 Stamford Road
Singapore 178902
SINGAPORE

Prof. Dr. Binshan Lin
BellSouth Corporation Professor
Louisiana State University in Shreveport
Department of Management and Marketing
BE321, College of Business Administration
Shreveport LA 71115
USA

Prof. Vicky Manthou
University of Macedonia
Department of Applied Informatics
Egnatia str. 156
54006 Thessaloniki
GREECE

Prof. Alain Spalanzani
Founder, IUP Commerce and Vente; Deputy Vice Chancellor
University of Pierre Mendes-France (UPMF)
38400 Saint-Martin d'Hères
FRANCE

Prof. Eric T.G. Wang
Dean and Jing Ding Professor, School of Management
National Central University
Department of Information Management
NO.300 Jung-da Rd.
Jhongli City 32054
TAIWAN

Prof. Desheng (Dash) Wu
Research Fellow
University of Toronto
Department of Mechanical and Industrial Engineering
5 King's College Road
Toronto, Ontario M5S 3G8
CANADA

Prof. Jiang Yu
Vice Director, AMT Foresight Program in CAS
Chinese Academy of Sciences
Institute of Policy and Management
Zhongguancun Donglu 55
Beijing 100080
CHINA

Prof. Suhaiza Zailani
University Sains Malaysia
School of Management
11800, Penang
MALAYSIA

Prof. Jerome Dauw-Song Zhu
Chair
National Dong Hwa University
Department of Accounting
No. 1, Sec. 2, Da Hsueh Rd.
Shou-Feng Hualien 974
TAIWAN